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December 19, 2011 10:55 AM

Categories: Backup and Restore

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Jim Fennell

Member
Joined: 12/19/2011

Greetings,

I am getting an error when trying to back up my laptop to my WHS. It had been running backups with no problems, but after not having backed up the laptop for two weeks, I am now getting errors.

The backup starts fine and runs through 8% complete - determining files & clusters changed, etc. However, right after that I get the following error message:

Backup Status: (8% complete)

The backup failed because of a problem accessing a file on Windows Home Server. The event log on the server contains more details.

The event log on the server is not much help - there are two application errors around the time of the backup fail:

Event ID: 1004
Description:
Reporting queued error: failting application whsbackup.exe, version 6.0.2423.0, faulting module whsbackup.exe, version 6.0.2423.0, fault address 0x00063604

Event ID: 1001
Description:
Fault bucket 1575745692. 

When I log onto the server with RDP, it tells me that Windows Home Server Computer Backup encountered a problem and needed to close, and lets me send the error report to Microsoft, for whatever good that does. I did capture the files it was sending in case there is any useful information in there.

I've tried restarting and power cycling the server, but I'm still getting the same errors.

I'll continue to try things but will appreciate any help I can get from the community.

Thanks,

~ Jim Fennell 

Discussion:    Add a Comment | Comments 1-3 of 3 | Latest Comment

December 19, 2011 11:57 AM

OK, it looks like one of the hard drives was in the process of failing. After the latest power cycle, one of the drive lights doesn't come on at all and under Server Storage it's showing the drive as Missing.

I'm guessing I'll have to replace the drive, but it seems strange that it says "Missing" and not "Failed" or something like that.

Two questions:

1) I've tried reseating the drive in its current bay with no luck. Should I try moving the drive to another bay? I do have one other bay open, and I gues sit could be a problem with power to the bay instead of the drive (unlikely, I know). I wasn't sure if it would cause more problems to move a drive from one bay to another.

2) If I need to replace the drive, I assume the "Server Recovery" disk can help me recover whatever was there. Do I need to replace the drive with one of the same size, or can I replace it with a larger drive?

Thanks to all in advance,

July 16, 2012 8:14 PM

I am having the same backup issue. All drives seem to be healthy though. Did you get yours to back up? If so how?

July 17, 2012 9:21 AM

My problems were related to a hard drive that eventually went bad and failed. I added a new drive to the server and removed the bad one and have been running fine since.

If you haven't enabled duplication yet on any of the folders you have on the server, I'd HIGHLY recommend it. That saved much of my data (but not backups) when my drive went. You may also want to install another drive now, if you have an open slot, and add it to your storage pool, just so you don't have to scramble for the extra space when a failing drive goes (if that is the problem).

I also decided to wipe and reinstall my system drive, since I was upgrading to a newer version of the O/S. Instructions for doing this can be found elsewhere in the forum. I lost my old backups when I did this, but the server has been running fine since then. The reinstall may be a little overkill, but since I lost some of the backups to the data problems anyway and I was thinking about upgrading, I figured it was a good time to do it.

Hope this info helps! Good luck!!

Discussion:    Add a Comment | Comments 1-3 of 3 | Latest Comment

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