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I'm experiencing the same symptoms. About a month after I got my EX485 I couldn't connect to the server - status lights steady blue but the connector icon is grayed out. The only resort is to force shutdown. I was troubleshooting the problem off and on for over a month with HP (Case #0909201064 if you're monitoring this HP). We tried everything (factory reset, chkdsk, workstation OS reinstall) and the problem continued. They finally sent me a new chassis but the lockups continued.
Suspecting disk corruption due to all the forced shut downs I bought a new drive and performed another factory reset. After 2 weeks of relative normalcy, the condition returned. The only thing that I have been able to identify is that the lockups occur between 12:15 & 12:25AM - Event log messages such as "the previous shutdown at 12:22 was unexpected."
If anyone has ideas on how to resolve this issue, please reply to this thread. HP Support has been ineffective thus far. I am VERY disappointed and also VERY surprised to be having these issues after reading such great testimonials about the Home Servers. I really want this to work to store my music files - I need the server to work to back up family photos.
Jeff
Categories: Networking and Remote Access
Last week, I went to connect to my EX 485 and could not. All 3 aqua lights were steady on the server, but I still could not connect to the console. At that time, I could ping it.
Since it was unresponsive, I tried to reboot it. Held the power button down until the server shut off, then restarted it. Now, the server comes up to a point where the health light is blinking aqua, but it gets no further in the boot process. No disk lights come on, and I can't ping it. My network hub shows that there IS an ethernet connection.
This all happened less than a month after I was forced to do a factory reset due to the same problem. I hate to keep losing my backup and shared data! Does anyone have suggestions about how to proceed or diagnose the problem. Doing a factory reset every month is unacceptable.
Thanks,
Carl
I called HP support again and went with a server reset this time (instead of full factory reset). It took several tries before the server would reset, but it's finally back online now. I'm going to bang on it for a week or so to see if the problem comes back. Server is still under warranty until February 2010, so I want to resolve any problems before then.
- member since: 04/24/2008
- rank: 1 of 10478
- 3 articles authored
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Do either one of you hae any addins installed? It could be one of the addins causing the issues.
"everything will be ok in the end. if it's not ok, it's not the end" - unknown
I can say with some confidence that my issues are related to bad drives. Even the brand new HP 1TB and 2TB Seagate that put into the server had bad sectors. They both passed SMART checks, but when the server does its nightly ChkDsk, it locks up. I plugged the drives into a workstation and ran WD's Data Lifeguard Tools Extended Drive checks to identify the problem. Sadly the HP ChkDsk does not report any problems - very frustrating.
Well, my server became unresponsive to the network again after several day of uptime. Today, I'm doing a full factory reset after pulling out my addin 1.5TB Seagate disk. I'll give it a week to soak and see where I am.
Saw absolutely NO errors in the server's event log related to disk I/O failures.
cappellof said: Well, my server became unresponsive to the network again after several day of uptime. Today, I'm doing a full factory reset after pulling out my addin 1.5TB Seagate disk. I'll give it a week to soak and see where I am. Saw absolutely NO errors in the server's event log related to disk I/O failures.That was very frustrating to me as well - the fact that there were no disk errors logged. Despite having drives with bad sectors (they read/write reliably, pass SMART, but fail extended disk tests) my server would just lock up after Midnight when it ran through the normal ChkDsk routine. I think this is something that HP or Microsoft should be able to handle.
I've been having the same problem with my LX195 for several months. It started about a month after I got it. Sometimes it will be okay for 5 - 10 days, but other times (like now) it locks up every night. Nothing in the event log except that the previous shutdown was unexpected (from my forced power off). When it locks up, the 3 lights are steady blue and the port light on my router that the MSS is plugged into is blinking steady (kind of quick - about 2 blinks/second, but slower blink than normal Ethernet traffic).
Add ins from the beginning have been McAfee and Twonky. I also have WHS Health and WHS Backup Database, but the trouble started before I added these.
I used to be able to force power off and then immediately restart, but lately it boots into a blinking blue health light and freezes that way. The only way to get it running is to power it down for a half hour or more.
This morning it was frozen again. Once it restarted, I manually started 2 backups that were missed. After about 20 minutes of backing up, it locked up with the normal symptoms. Maybe it's a heat issue with the drive? Since I happened to be online with it when it froze, I immediately opened it up and felt the CPU heat sink and hard drive case. Both were warm, but not overly hot.
I restared it again, this time leaving the door open to try to get some cooling on the drive. Since the fan is mounted on the door, it wasn't blowing on the CPU, which started getting warm - went from high 40's to high 50's. So, I closed it back up. Anyone know a way to access the SMART data with the drive running in the MSS? Any other suggestions?
Mike978 said: Anyone know a way to access the SMART data with the drive running in the MSS? Any other suggestions?Try the free Home Server SMART add-in. It shows all the SMART data in the console.
SezaGeoff said:Mike978 said: Anyone know a way to access the SMART data with the drive running in the MSS? Any other suggestions?Try the free Home Server SMART add-in. It shows all the SMART data in the console.
Thanks! I hadn't bumped into that add-in anywhere.
Got it & installed. Report shows one CAUTION symbol on (you guessed it) hard drive temperature, with the current temp. 47 C at idle. Value in the "worst" column is 93. I have no idea what that means - I don't think it's degrees.
The SMART Status report lists three warnings: "Warm Disk", "Large CRC Error Count" (1670 errors so far) and "Disk Health Warning". The last one has a description that says "The health of this disk is questionable." !!!
I guess I'll call HP and see about a drive swap. Sounds painful. I guess I'll find out if the Database Backup add-in works!
Mike978 - any resolution? Seems I'm going through the exact same issues with my lx195 lately. I haven't done the SMART tests yet ... let me go see if I can get the thing to come up at all ...
I am still having the problem; haven't got off my butt to call support. I'm pretty convinced it is a heat problem. I have tried leaving the door fully open and partially open. That helps, but still have the problem within 2 days. By the way, my CRC Error count on the drive keeps climbing. I am up to 6400+.
For the last week, I removed the blue wire from the fan connector so that the fan runs full speed (3000+ RPM). It is noisy, but NO SHUT DOWNS SINCE I HAVE DONE THIS! I also did not put the plastic side cover back on since it noticably cuts down on the airflow.
My next step if this keeps working for another week or two is to get a quieter/slower fixed speed fan (3-wire).
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