I am experiencing the same troubles, same error message in the health indicator area. So I re-ran the server update manually and rebooted the server, re-ran the client install, yet repeat of the same error. Is there some resource where we can fetch the newer version of the client software to host on our server? I installed initially from the CD that shipped with the machine.

Running ex495, brand new user (this week).
Checking in the Add/Remove Programs control panel yields the following version details.

* HP MediaSmart Server Update 3.0 Update 1, version 3.0.14.33080
* HP Update, version 4.000.011.006

I will note that running HP Update results in three items to update, and then all three fail. They are:
* HP Update, version 5.2
* Security update for HP PML driver
* Critical update for fatal error 1714

Thanks!

Interesting, I just did all Windows updates on my XP machine and everything is peachy. I'll point out this thread to HP, but so far I can't confirm what you all are seeing.

Just learned that HP coincidentally updated their software over the last couple of days and because of this update the WHS connector on each client must be uninstalled and reinstalled.

http://www.mediasmartserver.net/2009/10/13/hp-releases-3-0-patch1-for-new-med...

After reinstalling the connectors AND restarting my EX490 the "incompatible" errors cleared.

I have a 485 but installed the powerpack 3.0 beta last week because I had understood it had better support for Windows 7 and I just built a new media center PC using Windows 7. I have not seen any errors to date. Am I confused? Is the powerpack 3.0 the same thing as the 3.0 software spoken of here? I read the review of the new 495 and it seems to contain a number of upgrades and fixes, especially to the media collector which does not work reliably on my 485 (I almost lost some very important pictures because I relied on the media collector.) Anyway, me question is: when can we get the new software for the 48x series machines?

I have the same issue as OP on a brand new EX495; just booted it yesterday. Client is W7 x64 RTM. I wasn't sure whether my error message was due to running two WHS on the same network but apparently not because I got the same error with my other server off.

I installed PP3 and it said it was updating the connector software. I might try reinstalling the connector software from the server.

If anyone else hears anything, I'm all ears.
Tom

This is so frustrating with a brand new server. I spent over an hour on the phone with HP tech support uninstalling, rebooting, reinstalling, rebooting and still the same result. Using the search function with "HP Media Collector - Please update the client software" from the help icon on the console window produced "no topics found". I tried the HP support chat function but the website said EX495 MediaSmart Server is not a known HP product. I can't seem to find any place on the HP support web site where I can email a problem, so it looks like another long wait on hold with HP support or this forum are my only alternatives. HELP!!! guys and gals. BYW - That Network Crirical message went away for a few hours and then came back - go figure.

i had the same issue with my EX490. I ran the 'WHSConnectorInstall.exe' which can be found on the server in the following directory (e.g. \\HOMESERVER\Software\Home Server Connector Software). Removing the previous version is not necessary as the new version will remove the old one. Once the installation is complete...reboot both your server AND your computer.

HTH.

Harty01

My new ex490 (22 dec)with 2 discs does not collect my photos. It did it once.
Have tried to reinstall the collector. tried to do server recovery. It is getting worse and worse. By now I cannot even se what the normal backup contains.
Wonder if I can format both drives an make a new installation - had from beginning some problems with the certificates when I tried remote acces to the server.

what is the best to do?

I just purchased a EX485 and have set it up. It has been running great for about four days and I have noticed that the Media Collector has fetched the Music and photos from one of my PCs but not the other two. The one that it did collect from is a Vista computer the other two are a XP and a Win7 machine. Any ideas? I have all three setup to collect items in the HP Media Collector. Thanks for any help.

A newbie to WHS
Jerry

I did as you said and on the XP machine the Startup Type was set to Auto and the Status is Started. But on the WIN7 machine the MediaCollectorService is not to be found. Thanks for the info, any additional thoughts?

Jer