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September 12, 2009 07:36 AM

Categories: Backup and Restore

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Mike D

Member
Joined: 03/12/2009

Hi guys,

I have a EX485 and a few months ago I did a pc restore on one of my laptops with out a problem. The laptop found the serveron the first try and everything went very smooth.

Then about a month later in a different laptop I upgraded that hard drive and tried to do a pc restore but the laptop could not find the server. I figured it was because it had a new hard drive and may have been missing something it needed to find the server so I just reinstalled everything.

Well the other day a Windows update for Windows 7 RC caused a problem with my Microsoft Outlook that will not allow it to open so I wanted to do a PC restore. I know I could try uninstall Outlook and reinstall it and hopefully that would fix the problem but I am not sure if the update caused any other problems that I have not found yet. 

Anyway when I go to do the pc restore it can't find the server again. BTW for some reason everytime I turn off my desktop the network light on the server turns red until I turn it back on again. The server still works fine and can be accessed from another pc so I am not sure why it does that. The desktop is the only wired pc in the house so I am not sure if that may be the reason.

I have done a lot of searching online and any suggestion I have found I have tried and still not finding the server so I am hoping to find a solution here because I don't want to sit on the phone with HP forever.

Thanks,

Mike

Discussion:    Add a Comment | Comments 1-16 of 16 | Latest Comment

Generic Member Avatar
Member
September 16, 2009 5:31 PM

Anyone? It still can't find my server.

pardizzone Avatar
Moderator
September 16, 2009 8:00 PM

Here's a few different things to try (in no particular order):

When you start the restore disk and you reach the part where it will search for the server, try the manual process and enter your server name (especially if you changed the name from the default).

Unplug your Internet connection from your router and retry the restore disk.

Power down both server and desktop. Connect the server and desktop directly together with a stand alone switch (if you have one) or directly with a network cable, start the server and retry the restore disk.

"everything will be ok in the end. if it's not ok, it's not the end" - unknown

Generic Member Avatar
Member
September 18, 2009 6:13 AM

is this a 64bit system??
if so, you might have to get the 32bit drivers for it

Generic Member Avatar
Member
September 18, 2009 4:14 PM

Fendrix79 said: is this a 64bit system?? if so, you might have to get the 32bit drivers for it
Yes, it is a 64bit system. Where do I find the 32bit drivers?

Generic Member Avatar
Member
September 18, 2009 9:14 PM

go to pc's maker and get the 32bit network driver. The pc restore disk is 32bit.....so only the 32bit driver will work. Good Luck!

Generic Member Avatar
Member
November 3, 2009 10:30 PM

Mike D said:
Fendrix79 said: is this a 64bit system?? if so, you might have to get the 32bit drivers for it
Yes, it is a 64bit system. Where do I find the 32bit drivers?
Having the same problem with a 64 bit Windows 7 Profession System.  Did the 32 bit drivers work for finding the server?

Generic Member Avatar
Member
November 4, 2009 5:00 AM

I have never been able to find the drivers I need so I still don't have it working.

Generic Member Avatar
Member
November 4, 2009 10:26 AM

I will pursue today if I get time. I noticed this morning that my 32 bit Vista Laptop sees (1) Network device but when I put the server name in it is not finding it where my 64 bit Win7 Pro laptop doesn't even see any network device.
This is via a wired connection. I 99% of the time use these wireless and they have no problem sending backups, files etc to the HP Mediasmart server wireless.

I will backup tonight with Acronis True Image 10 that supports Windows 7 via usb2 to make sure I have a valid recoverable image before I get to far with testing. Once I get all this working with the Media Server I will post to you how I did it.

When I first purchased this mediasmart server I used an old XP workstation and installed the workstation software. Then wiped out the windows directory on that PC where it wouldn't boot. Put the boot disk in and plugged the wire in and everything worked as advertised--rebuild my entire PC in 8 minutes.

That's what I want now. BK

Generic Member Avatar
Member
November 5, 2009 6:58 PM

I seem to have the same problem with a laptop running vista 32bit
and a laptop running win 7 64bit

Generic Member Avatar
Member
November 7, 2009 8:35 PM

I am using version 2 of the Boot disk and it will not find either Vista 32 bit Business PC or Windows 7 64 bit Professional. All my XP computers are found perfectly.

I have tried the setup with a Cisco Gigibit switch and the PC only STILL DOES NOT WORK. This must be a New Updated Boot Disk for VISTA-WINDOWS7. Does anybody know how to get?

Generic Member Avatar
Member
November 8, 2009 4:31 AM

In my opinion, the windows 7 will never be found until PP3 is released...and the Vista should have no trouble being found...
are you certain that you're getting the right driver for the Vista system?

Generic Member Avatar
Member
November 8, 2009 1:43 PM

I have downloaded the beta version of PP3. Have you tried it? Any Issues or should I wait for the release Version?

Generic Member Avatar
Member
December 13, 2009 6:20 AM

Well I am currently running Window 7 Ultimate 64bit and still have been having problems with my PC not being able to find the server during a PC restore.

The other day I downloaded both the 32bit and 64bit Vista drivers to a USB drive. When I got the option to install drivers during the PC restore I select install drivers. I am not sure what one it used (32bit or 64bit) but it was finally able to find the server.

Hopefully this will help someone.

Generic Member Avatar
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  • member since: 12/28/2009
  • rank: 4350 of 10478
  • 2 comments
December 28, 2009 12:36 AM

I don't think it has anything to do with windows 7. I have a HP-a6750f and runing vista and it can't find the server to do a system restore. I've check with HP but they keep giving me the blow off for support. I've even loaded the drivers before it looks fot the sever. As soon as it starts to look for the sever it is like the network card stops functioning. I see no lights blinking as if network traffic trying to find the server.

Generic Member Avatar
Member
December 28, 2009 8:09 AM

I Did have this problem till I now have version PP33. I downloaded the network drivers for my Win 7 pcs and have my usb thumb drive searched when it asks me to search for drivers. I have had success with the server finding the PC's now.
Make sure you have the correct network drivers on a thumb drive and try again. G Good Luck. BK

Generic Member Avatar
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  • member since: 12/28/2009
  • rank: 4350 of 10478
  • 2 comments
December 28, 2009 8:30 AM

What do you mean by PP33.

Discussion:    Add a Comment | Back to Top | Comments 1-16 of 16 | Latest Comment

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