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August 3, 2009 08:12 PM
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D

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Joined: 07/31/2009

I'm in the New York City / Westchester area, and hoping anyone can suggest a service provider for repair of an HP Media Smart EX470 WHS.  The NIC is bad, and that repair is beyond me.  Appreciate any advice.

Thanks

D

Discussion:    Add a Comment | Comments 1-10 of 10 | Latest Comment

MitchSchaft Avatar
  Moderator
August 3, 2009 9:23 PM

I'm not sure where or if you can get a motherboard for it. HP doesn't have a resource for spare parts that I know of :(.

Martin Avatar
  Member
August 4, 2009 7:58 AM

You could try a USB Ethernet adapter. That might get you working again. Of course, you have to get into the server once to get it installed and configured... that is the tricky bit.

-Martin

EX475 + 5TB, 2 GB mem, LE-1640, External DVD (USB)
PC's: Vista64 Biz, Vista Ultimate (32)
Laptops: Vista Home Premium (32), XP Home SP3
Network: DLink DIR-855

pardizzone Avatar
  Moderator
Answers Post August 4, 2009 8:11 AM

Give HP Parts a call and see if they have any spares yet:

To order HP computer parts and printer parts by phone please call 1-800-227-8164, Monday-Friday, 7:00am to 7:00pm CST.

http://h20141.www2.hp.com/hpparts/

"everything will be ok in the end. if it's not ok, it's not the end" - unknown

Generic Member Avatar
Member
August 4, 2009 4:30 PM

Thanks. Called HP Parts at the number listed, and they don't have motherboards, or have an out-of-warranty service provider (I bought the WHS in Nov '07 so past the warranty period). Looks like the only solution is to buy a replacement server, and pop the old hard drive in. The NIC on the current unit got fried in a power surge, so I'm hoping the hard drive is OK, but will check.

Thanks again to all for the quick responses/comments.

D

View unverified member's comment - posted by jandsbob

JohnBick Avatar
  Member
August 21, 2009 9:52 PM updated: August 23, 2009 11:43 AM

It is my understanding that HP now offers out of warranty service. Details still sketchy.

...JohnBick

Generic Member Avatar
Member
August 30, 2009 11:34 AM

Good news . . . your understanding appears to be correct. I called today (1-800-474-6836), and arranged to have the out-of-warranty process started. It's a $65 charge, whereby HP sends a box and shipping labels to me, and I return the unit for diagnostic check. They then quote a price to repair, and if I choose to use them, $35 of the original charge is credited towards the repair. FedEx shipping all around is included in the $65. I'll try to keep this posted with any updates on how this works out.

D

Generic Member Avatar
Member
October 17, 2009 10:00 PM

How did it go?
Did this service work for you? How much?
I have a failing BIOS and need to get the motherboard diagnosed and the broken parts replaced.
Hope they catch on soon with spare parts, seems to be a market for it.

Generic Member Avatar
Member
October 18, 2009 6:26 AM

It worked out fine. All-in, including the initial $65, it was about $210. Not sure if the economics of that vs. a new machine workout exactly, but I was happy. No hassles and about 7-10 day turnaround from start to finish. The server started right up with no problem when I got it back.

Good luck.

franky
October 23, 2009 8:39 AM

*** Deleted By Moderator ***


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