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May 4, 2009 06:04 PM

Categories: Hard Drives/Storage

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vsarathy

Member
Joined: 04/02/2009

My MediaSmart Server is indicating that one of the shares is failing. Status on the Shared Folders shows the statu of my "Public" share with just 1.1GB of data as "Failing (CHeck Health)" 

I'm not sure what the problem is though. yThe share seems to mount and work just fine and Server Storage panel shows both my drives as healthy. I've RDP-ed into the server and checked the disks. They seem ok there as well. 

 Any suggestions/pointers?

 Thanks.

-Vijay

Discussion:    Add a Comment | Comments 1-15 of 15 | Latest Comment

May 4, 2009 7:59 PM

What model MSS? How many disks? When you say you "checked the disks" how did you check them?

I suspect a disk problem. By far the best way to check the disks is to shut down the MSS and, one at a time, check ALL the disks on another maching using either CHKDSK x: /R or by opening the drive properties, going to the tools tab, selecting "Check Now", checking BOTH checkboxes and clicking on Start. With large disks this operation will take a LONG time.

When you test the system drive remember that there are TWO partitions on the drive that need to be tested. Test them both.

...JohnBick

May 4, 2009 9:34 PM

Thanks for the reply. I have a month+ old Model EX475 with 2 750GB Disks.

The problem has gone away now after some fiddling. Here is what I did. I went to settings Backup on the console and then under "Backup Cleanup and Database Repair" I did a "Repair" and followed it up with a "Cleanup". After that my Shared Folders status are showing "healthy" now.

Not sure what went on there. I figured there was some kind of corruption since I found the following in my Event Logs

The entry in the hash map cannot be updated.

Context: Windows Application, SystemIndex Catalog

Details:
Unspecified error
(0x80004005)

Anyway, it seems its all ok now. I might for good measure do a chkdsk but this unit is pretty new.

May 4, 2009 9:55 PM

Well, your problem was with Shared Folders. You cleaned up the client Backup Database and no longer have the symptoms.

Even more now I suspect a disk problem in there as what you have really done is not to fix the Shared Folders (they are separate) but to reallocate some disk space.

To be safe I continue to recommend you test those disks NOW, before you actually loose any data and while you probably still have the storage space to recover easily.

...JohnBick

May 5, 2009 4:53 PM

For good measure I did what you suggested. Powered the server off, mounted them on another computer and ran chkdsk on all volumes overnight. No errors detected. Its back up again and all looks well now.

-Vijay

May 5, 2009 5:57 PM

Great to hear.

Sometimes I really do like being wrong!

...JohnBick

December 23, 2009 9:22 PM

Had the same problems and what it was is that a filename was longggggg (like > 250 characters) while doing a backup to the server. The console manager checks for this and reported it as Health Status Failing. I knew hard drive was ok. Running Database Repair truncates name.

View unverified member's comment - posted by JH33

View unverified member's comment - posted by JH33

March 16, 2010 7:06 PM

I've tried the chkdsk cmd with no luck. I have 4 disks and all show healthy. I run CHKDSK and for a few hours everything is OK then the message comes back.

September 8, 2011 10:53 PM

same problem plus running very slow and unable to add computers, hangs when trying to find server and download software. i have turned off share and turned it back on and it fixed but messes up again frequently. looking at potential reinstall of operating system, but I really am not enthusiastic about this.

September 15, 2011 12:26 PM

I'm having various problems on the same theme as well. For a long time it's complained about file conflicts, wich seems like a pain to sort, so I've ignored it. Lately I've been getting critical health. First I got that the back-up service was not running. I restarted the server and it appeared to be sorted.

A few days ago I got a critical message again with the same issue, PLUS it indicated that one of the folders (the one for my user) had health issues. Restarted it again.

Today I got a critical message again and now the back-up service was off line again and it claimed that one of my drives was missing!! I got worried and tried to open files on the server, some worked, some did not!! I turned the server off and yanked the drives. They were all pretty hot. Now that I started the server again it seems okay, and the files that didn't open earlier opened just fine.

Question is, is the drive that was missing beginning to fail? Or is it something else? I haven't reinstalled the system since I got the server in, oh, 2007 or something. Could that be it? I've planned to expand the server with another drive. Perhaps it's time for that now and yank the drive that seems to have problems?

Oh, I have a 475, stock with three half gig drives...

September 15, 2011 12:44 PM

By the way, If it says "Failing (Check health)" on a shared folder, how do you actually check the health???

September 15, 2011 1:00 PM

I think you have to pull the drives, hook up as slave or in usb enclosure or docking station and run chkdsk /f /r on the disk

September 15, 2011 4:56 PM

Right, this is doing my head in. A restart later and the server seems fine. It finds the third drive, still warns about the folder failing. But now I can't connect to the damned thing.

This is giving me an ulcer...

March 14, 2012 10:47 PM

i am having the same message Failing (Check Health) but i have problem accessing files on the share. The files are there, but when double click on it, could not open it. anybody know how to fix it? I did run a server recovery from the disc still did not help. Thanks

Dave

Discussion:    Add a Comment | Back to Top | Comments 1-15 of 15 | Latest Comment

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