January 22, 2009 6:54 PM

Is it possible that this update removed the "System Temperature" from my HARDWARE STATUS?? I now only have "CPU Temperature" and "Upper and Lower Fans" under Fans and Temperatures

January 22, 2009 7:07 PM

Thanks Marty. Thought that I had developed a hardware(sensor) problem. My temp is same as yours. eX470, 2 additional 500GB WD drives and 2G memory upgrade.

January 24, 2009 10:17 AM

I had this update applied automatically too and now I cannot see my back-up history on the WHS Console - any suggestions of possible solutions?

January 24, 2009 1:26 PM

Gaffer said: I have the 'critical' warning as well but after starting WMS console as instructed I cannot find where to go to have the patch installed...suggestions?

In the MediaSmart Server tab in the console click on "Check for Updates" or, if available, "Install" in the upper left .

First you might want to check that it is not already installed. To do that look in Settings--> HardwareStatus and if there is no "System" temperature displayed the update is installed. (The Software Version, top right in Hardware Status, is 1.3.8.25155 after the update is installed.) 

...JohnBick

January 24, 2009 2:40 PM

I have exactly the same message and had to reinstall the Connector software on two laptops in order to get them to even talk to the MediaSmart Server - HP looks to me as though they have really messed up!

It's driving me nuts as I have until now been absolutely delighted with the box and the reliable back-ups operating quietly in the background.

January 24, 2009 2:52 PM

Gaffer said: Thanks - now the plot thickens! I am getting an error now that states: "The WHS console cannot open because the following file is blocking it: HomeServerConsoleTab.Tabmanager.HPSU.dll" HELP!

I think that if you search for that error over on http://www.mediasmartserver.net/forums/ you will find your answer.

...JohnBick

January 24, 2009 4:32 PM

Have you rebooted the server?

...JohnBick

January 24, 2009 4:57 PM

Rebooted twice to no avail! What a pain - WHS runs flawlessly for months and months and now this! Searching all over the place...

January 24, 2009 5:48 PM

I also went through the re-boot routine, both soft and hard re-boots and as described previously had also been forced into reinstalling WHS Connector.

I then followed the advice of another posting which was to ignore the error message and hit "No" - this gave me back my back-up button.

The server is so much slower as a result of this "upgrade" by HP and I am still not confident that everything is working properly now; my server storage reading is taking a long time to basically do nothing (this has been calculating sizes for around 80 minutes now and no result, whereas normally it is instantaneous).

Strikes me that HP have definitely messed up.

January 24, 2009 9:07 PM

If a restart of your server does not solve your problems (it has for some) then power it down, wait 5 minutes and power it back on. If that fails you could try the option to rollback the server to the prior software level, a new option in the first tab of the console IF the update actually installed. After a rollback you could restart the server and search for updates again, installing a second time.

Failing that I would recommend taking the problems over to http://www.mediasmartserver.net/forums/ where there is, I believe, a much higher level of technical support available.

...JohnBick

January 25, 2009 11:34 AM

GeneG said: Since this update installed, I can't login via the console - I just get a blank blue screen (two computers). Connector troubleshooter says that there is a software version mismatch. I have reinstalled the connector software twice, on one machine nuking the old installation folder completely as the troubleshooter recommends, still to no effect. I can access thru the HP Control Center, but can only use the console on the server itself when I connect thru remote connection. I have rebooted the server, etc. Obviously, there is some issue with this update, and I may try to roll it back.

Same advice as I gave above: I recommend taking the problems over to http://www.mediasmartserver.net/forums/ where there is, I believe, a much higher level of technical support available.

The other alternative for you and for others experiencing some of these problems might be to do a Server Recovery (NOT a Factory Reset as that formats all the attached drives). While this may seem like a lengthy process, install, upgrade, confogure and reinstall all the Add-Ins,  it may get you to a solution faster. I do not believe that, at this point, anyone really knows exactly why this particular upgrade is causing ptoblems. 

...JohnBick

January 25, 2009 12:09 PM

John - thanks for all of your diligent feedback.

I, like Gene, am accessing using remote desktop but am dismayed at the loss of the console function. I recall a similar screw-up with the software last summer...

I have scoured the web for help but there is none thus far. I will report back if I find a solution.