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September 30, 2008 05:25 AM

Categories: Backup and Restore

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louca001

  Member
Joined: 08/23/2008

Hi, I used the HP Recovery DVD after my MediaSmart Server gave me a solid red health light indication that the OS was bad!This process took about 60 minutes after which the Home Server Console Re-Installed onto my laptop and I was able to get back on my home server to find that ALL THE DATA HAD BEEN WIPED AND NOTHING HAD BEEN RESTORED! Has anyone else had this experience? Why was all my data on the data drive wiped?How can I get it back?My HP Laptop did the same thing last week and now that all the data has gone from the server I have nothing! No Photos, no laptop back-up file, no paperwork, NOTHING. William

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JohnBick Avatar
  Member
September 30, 2008 7:18 AM

Did you follow the instructions for Server RECOVERY or for FACTORY RESET? (They are different.)

If you did the Factory Reset your disks were reformatted and your data was lost.

If you actually did the Server Recovery the first thing to do is listen closely to the server to see if there is disk activity. If there is, WAIT. The server does not see the data immediately as it needs to rebuild the internal database. This can take several hours. The more files you have the longer it takes. If there does not appear to be any disk activity WAIT another hour anyway and only then, if there is no activity, restart the server. (Preferably through the console, but if you do it with the power button on the rear press it quickly AND THEN WAIT FOR IT TO SHUT DOWN. Do NOT press and hold.) After the restart you should see your data. If not, wait a few hours -- maybe even overnight. (Your post is about 2 hours old as I type this -- that is probably not long enough unless it already ran overnight.)

It really can take a while to recover the data. You need to be patient.

Please post again with your results...

...JohnBick

EX475 + 3 1TB WD (2.5TB "pool", 1.5TB backup), 2 GB mmry, LE-1640, APC UPS
PC1: Vista/32 Ultimate SP1, 2x150 GB Raptor RAID-1 Sys (C) & 4x320GB RAID-5 Data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1, 2xNetGear GS105

louca001 Avatar
  Member
September 30, 2008 3:27 PM

Hi John,

Defiantly chose Recovery as it said "HP MediaSmart Server will attempt recovery of data" this took 3 hours.

After the recovery was complete it said "Recovery successful please press next to continue, your server will be updated and restart, server console will be installed on your machine" I pressed next and left it running all through the night.

I restarted the server this morning after it said HP Updates had been applied, it's been on all day and there's still nothing!

I've started running a Raid Recovery (UnDelete) program that took 6 hours to complete, it's found most of my files but not in a good condition (Different font styles and colours, warped photos videos not playing, music not playing)

Still no explanation as to why the Media Server didn't.

Any ideas anyone?

William

JohnBick Avatar
  Member
September 30, 2008 8:46 PM

Did you restart again before running your "UnDelete" program?

What is this "Raid" recovery program anyway? The MSS does not use RAID arrays so I am a bit confused.

...JohnBick

EX475 + 3 1TB WD (2.5TB "pool", 1.5TB backup), 2 GB mmry, LE-1640, APC UPS
PC1: Vista/32 Ultimate SP1, 2x150 GB Raptor RAID-1 Sys (C) & 4x320GB RAID-5 Data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1, 2xNetGear GS105

louca001 Avatar
  Member
October 1, 2008 3:36 AM

The MMS restarted a few times during the recovery and then I restarted it after it had been left overnight to install updates.

I ran the undelete program (Raid Recovery is just the name of it, it undelete/recovers most HDDs) and its found shed loads of files but most of them are corrupt.

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