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June 4, 2008 08:26 PM

Categories: Hard Drives/Storage

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emar1000

Member
Joined: 05/15/2008

Ok I am extremely frustrated. So I apologize in advance if I sound a little upset. I received the new drive from HP. Installed the drive and went EXACTLY by these steps.

1.    If the HP MediaSmart Server Control Center is open on your computer, close it before proceeding. 2.    Insert the Server Recovery Disc into a DVD drive in a computer connected to the network by an Ethernet cable.3.    Click Next. (picture was here)4.    Uninstall HP MediaSmart Server and Windows Home Server Connector: ·         Click Start, Control Panel and select Add or Remove Programs. ·         Click on HP MediaSmart Server, click Remove. ·         Click on Windows Home Server Connector, click Remove. 5.    Prepare the server for recovery or reset: a.     On the back of the server, hold in the Power button for at least 4 seconds to force the server to shutdown. b.     After the server is completely off, locate the recessed Status/Recovery button on the front of the server and prepare to press this button with a paper clip. c.     On the back of the server, press the Power button to restart. d.     While the Health indicator is blinking blue and red  use a paper clip to press the recessed Status/Recovery button until it clicks. Recovery mode is initiated. e.     If recovery mode is successfully initiated, the Health indicator light blinks purple and red repeating.  This is where I got EXTREMELY upset. It would NOT go into recovery mode after 3 hours and another 2 hours with support it still would not do it. They finally sent an email later tell me to put the drive in another bay. Well I will try that tomorrow but I know that is NOT the fix. After having one bad MSS and sending it back, then a bad HD in this one along with it not going into recovery mode I am starting to get a bad taste in my mouth for the HP MSS. So before I throw this thing out the door I would like to know if anyone has any other ideas.Thanks Eric  

Discussion:    Add a Comment | Comments 1-11 of 11 | Latest Comment

June 5, 2008 8:50 AM

I don't see any information in your post regarding your system configuration. Is this a one-drive system? I assume you are replacing drive-1, the system drive, in either case. (If you have data on other drives I would remove them before continuing.)

Can you temporarily place the drive in another computer and format it? (If this fails I would suspect the drive.)

...JohnBick

MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

June 5, 2008 11:57 AM

JohnBick said: I don't see any information in your post regarding your system configuration. Is this a one-drive system? I assume you are replacing drive-1, the system drive, in either case. (If you have data on other drives I would remove them before continuing.) Can you temporarily place the drive in another computer and format it? (If this fails I would suspect the drive.)
A drive will keep it from going into repair mode by pressing the reset button in the front?

June 5, 2008 2:44 PM

emar1000 said: A drive will keep it from going into repair mode by pressing the reset button in the front?

Not quite sure what you mean by your last post. The MSS should be able to Reset or Restore with multiple drives installed, but yours is not. 

I  suggest removing any other drives to (1) allow you a chance to save any data that may be on them and (2) totally eliminate them from consideration as to any problem you are having. Your restore/reset did not go as planned so lets eliminate as many possibilities as possible.

If you are actually going to do a Factory Reset -- as you probably shood --remember that ALL the drives will be reformatted. No possibility of recovering any data (which may not be an issue anyway), but removing the other drives will keep the recovery time shorter due to the reformatting time. You can add them back in after you get it working. 

Also make sure you do not try to add a drive that has previously been used as an MSS/WHS system drive to the pool without re-partitioning and reformatting it outside the MSS first. (Yes, there are many folks who have successfully done this within the MSS, but you're having problems so let's avoid any other potential pitfalls. Get it running now and experiment later!)

Are you attempting this recovery with only the one (new) drive installed in slot #1? Can you test this drive in another PC and, if so, does it appear to function and show the fill capacity? 

...JohnBick

MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

June 9, 2008 2:43 AM

I am having the same issues. With the original drive, no problems. Adding a 1TB drive, I get the perpetual balancing issue and one notice of a "failing" drive over a 3 month time period. I added another 1TB drive-- same manufacturer, and the frackin unit is CONSTANTLY telling me any of the 3 drives has failed or is in danger of failing. I've pulled both the 1TB drives out and checked all sectors and reformatted them... thinking this would solve the problem, but to no avail. I see that HP has the home server line of products categorized as "discontinued"... I wonder why????? It's clearly up to Microsoft to FIX this monster. What good is this thing if it is riddled with problems? How hard can it be, it's not like it is a PC or something... it's just a server!

June 9, 2008 11:14 AM

MediaMonkey:

MSS Status

I do not know where you have seen that "HP has the home server line of products categorized as 'discontinued'". They appear to be active products on the HP website as shown here:

http://www.shopping.hp.com/webapp/shopping/can.do?landing=notebook&storeName=...

(My apologies to the administrator for posting a link here -- somehow I suspect you will allow this one!)

Where did you see a reference that HP had discontinued the MSS? (Hopefully the administrator will allow you to post a link, if not send it to me as a PM, please.)

Drive Problem

What brand/model of 1TB drives are you using? I ask because there is at least one "enterprise" model that is known to cause problems. If you move the "failing" drive to a different slot (exchanging the drives) does the failure consistently follow the drive of stay with the same slot? Do you get both drives failing at times in different slots -- even if not moved?

The "perpetual balancing" you describe may simply be a problem with the manner in which MS WHS determines the unit is balancing. This is a known issue and should be fixed with PP1. The best way to determine whether the MSS is actually balancing is to use the Task Manager, either via RDP or by using the WHS Advanced Administration Add-In. Look at the graph of the processor load and look at the amount of CPU time the processes are using. If DEMIGRATOR.EXE is using CPU time (even a couple percent) then balancing is occurring. If it is at 0% then it is idle. (If you still have a lot of CPU use then look at what is taking CPU time to determine what may be loading you down.) Rebalancing also does take a long time, especially if there has been a lot of "share" activity or a disk has been added or replaced. Wait it out until DEMIGRATOR.EXE is no longer active. (This time goes down rather significantly if you add memory, even more if you also upgrade your CPU.)

While I agree that MS has some major problems to resolve, I doubt very much that this problem, as you describe it, is one that MS would have ANY control over. If you do NOT have "enterprise" drives installed this may be an HP problem with the MSS, but I would need more information to come to that conclusion. Have you contacted HP service? If not I would recommend it.

Your patience in dealing with this for 3 months is amazing! But you should not be seeing this behavior.

...JohnBick

MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

June 18, 2008 3:22 PM

Hello,
I too continue to received failed drive messages. The first time I replace the drive(note: I have three drives). But now about every week one of my three drives shows failing. A re-boot makes the error message go away. Is this a known issue and I should not worry? Also one of my slots will not acknowledge a new drive. Could this be a simple connector issue with my server?
Thanks,

Scott

Scott

HP MSS 2 TB Hard Drives, 2 GB RAM
HP x280n Media Connect Receivers (4)
HP PC Vista Home Premium

July 9, 2008 10:01 AM

Folks,

I continue to get (once every week or so) a failed drive message. Typically it is my drive in the top slot but also can be the main drive that shipped with the system. Again a re-start makes the problem go away.

Any known issue that can put my concern to rest?

Thanks,

Scott

Scott

HP MSS 2 TB Hard Drives, 2 GB RAM
HP x280n Media Connect Receivers (4)
HP PC Vista Home Premium

July 9, 2008 7:17 PM

Hi John,

Thanks for such a strong reply, and I apologize for not getting back to you until now. I fixed the problem-- sort of I think since it hasn't happened now for a while.

A little background on me... I'm a professional programmer of 15 years so I have a very technical bend to me. I've been playing with computers since I took apart my first commodore64, and at present probably have more electronics interconnected in my house than a typical Best-Buy store...

Well, I'm not sure what you mean by "enterprise" drives (!), but right now I have the original plus 2 of these: Western Digital Caviar GP WD10EACS 1TB 5400 to 7200 RPM SATA 3.0Gb/s Hard Drive - OEM -- currently around $179 on newegg. Note that these are "green drives" and are variable-spinners (I almost said "sinners" lol)

And like Scott, it was ALWAYS the topmost drive which was constantly "failing" though after taking it out and verifying it, the drive is perfectly fine.

I got "failing" drive messages just about anytime I did any moving of files. Swapping the drives around, it was always the top one. Extremely annoying. I pretty much just stopped using the thing and left it off... that is until...

I don't get that anymore, BUT there are several reasons as to why and I don't know which one or what combination did it... but I am also no longer doing POINTLESS DAILY BACKUPS.

On a sidenote, that HP/MS would have this thing do daily backups is just plain STUPID!!!! In a home environment, even mine with every file saved from the last 20 years (22,000 docs/spreadsheets), every pic (16,000 at present), all my MP3 files (18,000 at present) and video (5.8 TB of video)... there is absolutely, positively, indisputably NO REASON to do a daily backup. Unless there is a valid BUSINESS justification, there is no legitimate use for a daily backup of any home PC.

I wish I could automate to just a weekly or monthly... but alas I cannot drop the "1" down to a "0" for the daily backup like I can for weekly or monthly... so I just back up when I feel like it.

OK, that said... what did I do to make the "failing" drive problem go away? After reading a couple of well-written blogs and instructional webpages, I...

1) got sick and tired of rebooting it and ignoring the health messages, so I opened it up and upgraded with the following:

2) finally switched my entire network over to gigabit using all D-Link Green products (PCI cards and switches) from newegg. (network terminal ends detailed below)

3) removed the paltry (and overpriced as it was) RAM and replaced with Patriot 2GB 240-Pin DDR2 SDRAM DDR2 667 (PC2 5300) Desktop Memory Model PSD22G6672 - Retail, including aluminum heat spreader. (again, newegg rocked)

4) removed the also paltry processor and replaced it with AMD Athlon 64 LE-1620 2.4GHz Socket AM2 45W Single-Core Processor Model ADH1620DHBOX - Retail (will someone at newegg throw me a bone here?)

5) updated the virtual memory page file

6) updated to the BETA release/update and then had a nice long-island iced tea on the front porch :)

7) removed most of the addins (not that I had many)-- though they may work, few are designed by seasoned professional programmers so there can be much in the way of poor coding to bog down your WHS... you get what you pay for!

8) Once all backups were shut off, I purged and cleaned and deleted anything, including old backups, until things were like they were on day 1.

9) Filled it up right as rain again-- WOW DOES THIS THING SCREAM NOW!!!!!! It was like going from a moped to a corvette... I understand that HP would try to make a hefty profit selling these things as they SHOULD be shipped (i.e. with the right RAM and processors) so they'd be way too expensive (figure they'd try to make $100 on the RAM upgrade, and $200 on the processor alone)... which is why they ship with such crappy processors and poor memory. Just because an engineer gives a minimum recommendation, doesn't mean the brass utilizes it... unless they are trying to squeek out as much profit as possible while keeping sales turned up.

I can't believe they EVER let these things out of the company with such UNDER-PERFORMING CRITICAL COMPONENTS!!!! It's like buying a new car but the dealer giving you old, bald tires and then letting out some of their air too!!! Sure the car still drives and it is new... but c'mon HP!!!! At least offer the option to get the correct components!

Anywho, now I have to figure out how to get some of these other components to actually use the files on the WHS.... most notably the AppleTV and Neuros products... to date I haven't been able to get them to access the WHS and I'm a programmer!!!

PC's:_________________________________
1 Compaq 10-yr old PC (wireless) with XP SP2 in the basement, 22" CRT
1 Panasonic battered laptop for the kids to destroy
1 Gateway core-2-duo XP SP2 with 3TB storage, maxed-out RAM, dual 26" HDTVs
1 Gateway more except has Media Center and is newer, with 2TB USB portables, 32" HDTV
1 Acer laptop 120GB/maxed, maxed RAM
1 WHS 3.5TB
1 eSata port-multiplied 5TB drivepool/storage
1 Square-One Media/Print/FTP/Backup server 500GB ($300 seemed like alot at the time...)

Media devices______________________________
2 160GB Apple TV's, 1 connected to the 32" monitor and the other to my non-component-video 52" projection television from 1993 :)
1 40GB Apple TV in guest room with 26" HDTV
1 Neuros video recorder liked ad-hoc and to 3 160GB portable drives
2 networked DVD recorders
2 DVR cable units

At some point I'll figure out how to get the ATV's to actually "mount" or whatever the stupid Apple term is, to the WHS so I can actually watch all that video I have. I've already "patched" them so they can read any file and not just apple files.

My advice to anyone having these issues is to stop using daily backups, first and foremost. If you don't put MP3's or do anything like that on your server, turn off firefly using the remote access connection. Lastly, if you can afford to, even if its just one upgrade... GIVE IT MORE RAM AND A BETTER PROCESSOR!!

July 9, 2008 9:37 PM

While I might not word it as strongly as you did, I do agree the HP MSS as shipped is under powered. Except for being on a 100Mb/s LAN I have done the same upgrades as you.

I have NOT stopped my daily backups though. Since the MSS/WHS only actually saves any new/unique CLUSTERS the amount of storage consumed daily is minimal. (See the MS backup descriptions for details.) I can reduce the long-tern storage requirements by carefully managing the number of daily/weekly/monthly backups retained and have the safety-net of daily backups available on a file-by-file basis OR I can use all this to do a full disk restore. If I loose a file or if I crash my system I would rather recover from the last 24 hours as opposed to the last week. And does it cost me anything? Not really, other than a few CPU cycles consumed while I am sleeping.

So, we disagree on the point of backup usefulness as configured by MS. (By the way, I'll bet someone could hack that backup schedule -- is it in the Task Scheduler? I have not even looked!)

But I would be very interested to know if your problems return if you let the backups run again. I think it was your "cleaning house" that solved the problem, possibly an interaction with an Add-In. The upgrades will definitely make things "snappier", but unless the old RAM or CPU had a defect (another possibility) the system should have functioned as it has for the majority of users. (I would never suggest replacing either one to see if the problem returns!)

NET: I am glad you are up and running and have an upgraded system. Would you be willing to try the backups for a couple days to see if it fails again? (You can easily delete them later and "unschedule" them.) It might help leave a clean record here as to whether that is a problem or not.

By the way... If it is a problem with PP1 I would highly encourage you to formally report it to MS via the PP1 beta feedback. Thay is pretty important too!

...JohnBick

MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

July 9, 2008 10:25 PM

I will have to make room for storage lol and maybe only backup the main drives, but I can try turning backups on again.

Another thing I'm going to do is stop Firefly and install iTunes directly on the the WHS as my main library (it'll be a pain but worth it I think). I will use it to scan my local pc's, pulling up everything and auto-organizing into the WHS music folder. I think it will give me much more flexibility. I will have to work out how to sync things down to individual pc's or not...

I'll also enable duplication for the music folder and see what happens once there are about 20k files in it.

At this point I have data redundancy everywhere and I'm willing to experiment and try to get the disk failure error again. If it proves stable, I'll be able to remove files from my pc's and truly centralize them...all of them :)

I was thinking about the backup process and cluster changes. That might be causing some of the problems as it is writing only certain ones while, say, disk management or whatever that utility is happens to run.

Storage can be an issue... why would you want to take a nightly backup unless you kept 2 or 3 days of dailies? Prudence suggests keeping 3 weeks worth of weekly backups, and at least 2 monthlies. So it goes to figure to keep at least 2 or 3 daily backups... I just don't get the point of a daily backup if you are just going to back it up again that night (even if it is just for cluster changes).

I'm old school I guess and can't tell you how many times I've had to rebuild vast libraries of files, only to fill them with duplicates or triplicates... so losing a week's worth of history won't phase me.

If it's that valuable of data, it should be stored offsite :)

Hey, do you have any good ideas on where to find info on getting AppleTV's and the WHS to actually connect to one another? I think my xbox was also having difficulty if I remember correctly (it's in the shop).

July 10, 2008 10:03 PM

Backups: I keep 6 days, 6 weeks and 6 months. Backups are done daily at 4AM after a number of other scheduled activities (including a separate backup that was running pre-MSS and will be discontinued after PP1 is finalized). And, for the record, financial files, pictures and a few other "key files" are backed up to a third location on a regular basis for off-site storage in a Safe Deposit Box. Remember that the "cleanup" is done on Sunday morning so it is cleaned to that set of counts on that day. During the next week more "days" accumulate.

Why so many? If I need to restore I do not want to restore to as current a state as possible -- and 4 AM of the same day is very reasonable. (May be painful by 10 PM, but If I have been really busy and feel very paranoid I can always kick off a manual one at any time. As in business this is a cost/value trade-off. I already have the MSS and sufficient disk space so the cost is zero. But if you do not mind rebuilding a week's worth of what you accumulate that is OK, your cost-benefit trade-off is just different from mine.

Remember, the average target user hasn't been backing up regularly and doesn't make enough daily changes to have a huge increase in the storage requirements, especially if they elect not to back up files in the shared folders that also reside on their client PCs.

I don't think that the backups would interfere with the Data Extender. A lot of us overlapped these operations extensively during the beta and it is very likely we would have heard about it by now if it were an issue today.

AppleTV: I believe there are a couple discussions about this over on MediaSmartServer.net

...JohnBick

MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

Discussion:    Add a Comment | Back to Top | Comments 1-11 of 11 | Latest Comment

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