Categories: Hard Drives/Storage
Hi All,
My sys drive failed on my MSS and HP is sending me one under waranty. The tech told me I would have to pull my second drive out then load the OS from the MSS CD. Then when it is finished re-install the second HD that I have. Is this true? It seems to me if I do that the second drive will be formatted and I will lose all the data on it. Any advice or help would be great.
Thanks in advance
Eric
Working on Behalf of HP
Fort Collins, United StatesGood catch. You are correct. You should keep your second drive in place, and do a server recovery, not a factory reset.
I have informed our WW Support manager of the advice you received. We will track down the source of the erroneous info and make sure that the tech is re-educated.
If you can send me a private message with any support ticket info you have, it would be greatly appreciated. Thanks!
Cindy
Disclaimer: Any opinions I might express are my own, and in no way represent HP.
I am also having constant issues with 1 (or more) drives "failing" including the system drive. This thing is less than 3 months old, and the 2 drives are brand new. What is going on with this product? I've tested the other 2 drives and they are in perfect working order. I would test the system drive but since the other 2 are fine I doubt it's bad...
Member
Dutchess County, NY, United StatesMediaMonkey said: I am also having constant issues with 1 (or more) drives "failing" including the system drive. This thing is less than 3 months old, and the 2 drives are brand new. What is going on with this product? I've tested the other 2 drives and they are in perfect working order. I would test the system drive but since the other 2 are fine I doubt it's bad...
In the interest of addressing things a single time, I have replied to this in your other thread:
http://www.mediasmarthome.com/forum/thread/10173/Bad-Sys-Drive-Continued/
...JohnBick
MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1
Member
Dutchess County, NY, United StatesAre yi\ou using the WD RE2-GP drives? These are known to cause problems with the MSS for many users.
...JohnBick
MSS: HP EX475 + two 1TB WD (3TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1
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