May 20, 2008 4:21 PM

This is a confusing one. Off-hand it sounds like something is not set up correctly, the real hint being the "C:user\user". I would suggest that you re-explain this using the actual names of your client computer(s) and account(s) since there is actually a Shared Folder called "Users" -- but it would generally not be on the "C:" drive! Sub-folders of this directory might be in the form of Users\JohnBick\FinancialData, Users\JohnBick\Tools, etc. But there should ALSO be shared folders for Music, Photos, Software, Music and others you may have set up.

What users are listed on the "User Accounts" tab? On the "Computers and Backup" tab? Under "User Access" tab for Properties for one of the shared folders in the "Shared Folders" tab? Your actual client user names should show as "Login Names" under "User Accounts" and the "Names" defined there should appear in the "User Access" selection list for the "Shared Folders". The actual computer names (not user names) for these users should show in the "Computers and Backup" Name column. All this sounds more confusing than it really is.

And I would post this on http:\\MediaSmartServer.net -- I think you may reach a larger and more responsive audience there since no one else is responding here. (I check in there far more often than I do here.)

Good luck! (And welcome to the ranks of MSS users! Once we get this straightened out I think you'll be a happy camper!)

...JohnBick

MSS: HP EX475 + 1TB WD (2TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

May 21, 2008 12:49 PM

pardizzone said: You will not see the files directly on the server through any of the shares. They will only been seen when you log into the console and choose the backup you want to restore. You will then get the option to choose the files you want to restore, where you will then see your files in the backup.

Agreed. But even if one were to RDP into the MSS and look at the C: drive there would not normally be any C:\Users\_____ directory. Nor would there be any D:\users\_____ directory. Something not making sense in the description here.

...JohnBick

MSS: HP EX475 + 1TB WD (2TB total), 2 GB mmry, LE-1640, APC UPS, PP1
PC1: Vista/32 Ultimate SP1 w/150 GB Raptor RAID-2 (C) & 320x4 GB RAID-5 data (D)
PC2: Laptop, Win XP Home SP3
Linksys WRT54G v1.1

May 21, 2008 1:29 PM

rickc:

The backups are stored in thier own area of the server that is not visible (they are in a compressed file) from any of the shares (Users, Music, Photos and Videos) or via Remote Desktop. You can only see the files that are backed up through the Restore option in the console. You can store files on the shares that would then be available to all users (as long as they have permissions that allow them access).

JohnBick:

I believe he's refering to his local drive setup (C:\users\users).

May 21, 2008 2:01 PM

When you install the connector software on the client, it should create a shortcut on your desktop to the shares on the server. Or you can just navigate through the network to the server and see the shares and map a drive letter to them.